[Transit] Fwd: TRU letter/request re Driver Commendation Page

[Katie Wilson]

See below!

> Begin forwarded message:
> 
> From: "OClaire, Christina" <Christina.OClaire at kingcounty.gov>
> Subject: RE: TRU letter/request re Driver Commendation Page
> Date: June 5, 2024 at 3:31:34 PM PDT
> To: Katie Wilson <katie at transitriders.org>
> Cc: "Martin, DeAnna" <DeAnna.Martin at kingcounty.gov>, "Allison, Michelle" <Michelle.Allison at kingcounty.gov>
> 
> Katie can you share this with TRU and BATS?
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> Dear TRU’s Bus and Transit Service (BATS) Workgroup,
>  
> Thank you for your thoughtful letter and continued support of Transit Operator Appreciation Week. We reviewed your suggestions regarding the Driver Comment Page and understand your concerns about the current setup potentially discouraging commendations. 
>  
> My division’s research team has already ignited research into the user experience for Metro’s online Customer Comment Forms. This initiative provides a great opportunity to incorporate your feedback and other potential updates to our online forms. 
>  
> I shared your email with the lead on this research study and asked her to provide an overview of the work to-date with your team. We’re also happy to follow up at the close of the study to share results with you.
>  
> Thank you again for the valuable feedback. Your dedication to improving the rider experience and recognizing our transit operators is much appreciated at Metro.
>  
> Chris
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> From: Katie Wilson <katie at transitriders.org <mailto:katie at transitriders.org>> 
> Sent: Tuesday, May 21, 2024 1:14 PM
> To: OClaire, Christina <Christina.OClaire at kingcounty.gov <mailto:Christina.OClaire at kingcounty.gov>>; Allison, Michelle <Michelle.Allison at kingcounty.gov <mailto:Michelle.Allison at kingcounty.gov>>
> Subject: TRU letter/request re Driver Commendation Page
>  
> [EXTERNAL Email Notice! ] External communication is important to us. Be cautious of phishing attempts. Do not click or open suspicious links or attachments.
> 
> Chris and Michelle, 
>  
> Please find attached a letter from TRU (specifically authored by members of our Bus and Transit Service workgroup, but with the enthusiastic support of the rest of us) suggesting improvements to make it easier for riders to commend and thank their drivers. Please let us know what you think.
>  
> Thanks!
> Katie
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>  
> Katie Wilson
> General Secretary
> Transit Riders Union
> https://transitriders.org <https://transitriders.org/>
> 206-781-7204
>  
> The Transit Riders Union is a democratic organization of working and poor people, including students, seniors, and people with disabilities, taking control over our own lives, and building up the power we need to change society for the good of humanity and of the planet. We will fight to preserve, expand, and improve the public transportation system in Seattle and beyond, so that every human being has access to safe, affordable, and reliable public transit.

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