[Transit] Fwd: TRU letter/request re Driver Commendation Page

[Jo Claxton]

Thanks Katie. That's great! I look forward to seeing the new and improved
comment pages.


On Wed, Jun 5, 2024 at 3:48 PM Katie Wilson <katie at transitriders.org> wrote:

> See below!
>
> Begin forwarded message:
>
> *From: *"OClaire, Christina" <Christina.OClaire at kingcounty.gov>
> *Subject: **RE: TRU letter/request re Driver Commendation Page*
> *Date: *June 5, 2024 at 3:31:34 PM PDT
> *To: *Katie Wilson <katie at transitriders.org>
> *Cc: *"Martin, DeAnna" <DeAnna.Martin at kingcounty.gov>, "Allison,
> Michelle" <Michelle.Allison at kingcounty.gov>
>
> Katie can you share this with TRU and BATS?
>
>
>
> Dear TRU’s Bus and Transit Service (BATS) Workgroup,
>
> Thank you for your thoughtful letter and continued support of Transit
> Operator Appreciation Week. We reviewed your suggestions regarding the
> Driver Comment Page and understand your concerns about the current setup
> potentially discouraging commendations.
>
> My division’s research team has already ignited research into the user
> experience for Metro’s online Customer Comment Forms. This initiative
> provides a great opportunity to incorporate your feedback and other
> potential updates to our online forms.
>
> I shared your email with the lead on this research study and asked her to
> provide an overview of the work to-date with your team. We’re also happy to
> follow up at the close of the study to share results with you.
>
> Thank you again for the valuable feedback. Your dedication to improving
> the rider experience and recognizing our transit operators is much
> appreciated at Metro.
>
> Chris
>
> [image: image001.png]
>
>
>
> *From:* Katie Wilson <katie at transitriders.org>
> *Sent:* Tuesday, May 21, 2024 1:14 PM
> *To:* OClaire, Christina <Christina.OClaire at kingcounty.gov>; Allison,
> Michelle <Michelle.Allison at kingcounty.gov>
> *Subject:* TRU letter/request re Driver Commendation Page
>
>
> [EXTERNAL Email Notice! ] External communication is important to us. Be
> cautious of phishing attempts. Do not click or open suspicious links or
> attachments.
> Chris and Michelle,
>
> Please find attached a letter from TRU (specifically authored by members
> of our Bus and Transit Service workgroup, but with the enthusiastic support
> of the rest of us) suggesting improvements to make it easier for riders to
> commend and thank their drivers. Please let us know what you think.
>
> Thanks!
> Katie
>
>
> Katie Wilson
> General Secretary
> Transit Riders Union
> https://transitriders.org
> 206-781-7204
>
> *The Transit Riders Union is a democratic organization of working and
> poor people, including students, seniors, and people with disabilities,
> taking control over our own lives, and building up the power we need to
> change society for the good of humanity and of the planet. We will fight to
> preserve, expand, and improve the public transportation system in Seattle
> and beyond, so that every human being has access to safe, affordable, and
> reliable public transit.*
>
>
> _______________________________________________
> Transit mailing list
> Transit at transitriders.org
> http://lists.transitriders.org/cgi-bin/mailman/listinfo/transit
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.transitriders.org/pipermail/transit/attachments/20240605/dfdb60d8/attachment-0001.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: image001.png
Type: image/png
Size: 36445 bytes
Desc: not available
URL: <http://lists.transitriders.org/pipermail/transit/attachments/20240605/dfdb60d8/attachment-0001.png>